Team members duties

Team member duties will include many of the same that are performed by a Concierge. Not only will our Valet Attendants be expected to park cars, but also as an added service, will perform the following main duties:

  • Provide visual and immediate eye contact with the guest.
  • Greet every guest with a smile as they enter or leave the facility.
  • Work in a fast-paced environment with efficiency.
  • Open all vehicle doors for guest drop-offs and pick-ups.
  • Assist customers with the use of bluetooth, navigation system, garage door remote control or seat position settings, etc… – (special services).
  • Issue valet parking tickets and explain how to retrieve the vehicle when needed.
  • Assist guests with retrieving any luggage or belongings from the vehicle.
  • Always say ‘please’ and ‘thank you’ when speaking to a guest.
  • Provide information, directions, and any other assistance necessary to aid guests.
  • Exhibit professional attitudes while focusing on safety procedures.
  • Team work vision (working with your dealership employees as well).
  • Ability to multitask and be customer service oriented.
  • Anticipate customers’ needs and assist them accordingly.
  • Keep the working areas clean and well organized.
  • Strive to reduce complaints by customers.
  • Anything else necessary or requested.