Accordion

Quality »

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Involves a comparison of expectations with performance. According to Lewis and Booms (1983) service quality is a measure of how well a delivered service matches the customers expectations – L&M Dealer Solutions. Learn more

Accordion

Innovation »

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Refers to the creation of better or more effective products,     processes, services, or ideas that affect markets and society. It signifies a positive change compared to incremental changes – L&M Dealer Solutions. Learn more