Our auto-concierge officers may perform the following tasks:
- receive requests from the public either in person or by telephone, take bookings and inform customers of the rental rates charged.
- book customers by entering details such as type of car, rental period and journey planned into a computer or onto the appropriate form.
- check customers’ identification and drivers licences, draw up rental contracts and process payments using a computer system.
- arrange for cars to be ready for customers at the rental office or delivered to their hotels or places of business.
- explain the controls of the rental cars to customers and provide them with directions and tourist information when necessary.
- check returned cars to log miles travelled and for any damage, and enter details on computer and present final accounts to customers.
- receive payment if necessary and/or return customers’ prepayment.
- note any car problems encountered by customers and follow up with appropriate action.
- process overdue vehicles and collect additional payment.
- arrange for cars to be cleaned and refueled, ready for the next customer.
- collate all transactions into a daily report and balance cash and till.